Documents

Placing safety, fairness and equality at the heart of everything we do

Burnley College operates within an official framework of policies, procedures and guidance documents to ensure that services are compliant and consistent and enable individuals to participate in activities safely and fairly. All our policies and procedures are reviewed and updated regularly.

Equality and Diversity:

Report and Financial Statement:

College Publication Scheme

This guide has been produced to meet the requirements of the Information Commissioner’s Office (ICO).


The Publication Scheme and definition documents provided by the Information Commissioner’s Office (ICO) for Further Education Colleges has been adopted by Burnley College with effect from 1 January 2009. The Corporation formally approved the detail and content of the scheme at its meeting on 25 March 2009.

Data Protection Policy and Guidelines

The DPA regulations regulate the way in which certain information is held. Burnley College considers that many of the principles in the Act represent good practice. The College needs to collect and use personal data about staff, students and other users to allow it to monitor performance, achievements, and for health and safety reasons.

This policy gives useful information about the type of information that the College keeps and the purposes for which it keeps them. Data relates to hard copy and that held by computer.

Complaints

If you have a comment or complaint that you wish to make about College Services, then please contact the Manager of Corporate Services on 01282 733140 or email [email protected]

Alternatively, you can complete the Complaints form below:

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Name
Address
Please provide as many details as possible including a summary of the key points of your complaint, summary of the steps already taken to address your complaint, a list of key events in date order and reasonable steps that you would wish to see taken to resolve your complaint

You must also submit copies of relevant letters, emails, notes and other supporting documentation with this form to [email protected] The receipt of complaints and responses to them will be monitored.

As part of this process, the College may contact you to seek your views on how your complaint was handled.
The information collected on this form will be used to process and manage your enquiry, application and enrolment at Burnley College. We will contact you to advise you of the progress of your enquiry and application and if you enrol at the College we will contact you with essential information relating to your progress on the course. More information about how we process and manage your data can be viewed at Privacy Policy.
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Disclaimer

Burnley College makes every possible effort to ensure that the information published on this website is accurate and current. We will use reasonable endeavours to deliver courses and programmes of study and other services in accordance with the descriptions on this website.

We reserve the right to alter the programme of courses, the contents and methods of delivery, and the fees payable for them, at any time if such action is considered necessary.