About this vacancy

East Lancs Chamber of Commerce are looking for an intuitive and driven individual to join their Business Training Team. The team play a huge role in supporting local and surrounding businesses to provide training opportunities from their employees and upskill their workforce.

East Lancashire Chamber of Commerce is a locally based private sector organisation, owned by the Members and accredited by the British Chambers of Commerce. We are committed to helping Pennine Lancashire have a thriving economy. We are active at local, regional and national levels in the influential decision making bodies, whose programmes and investments, both public and private, determine the environment in which business operates. We help companies across the area with their productivity, by helping reduce costs, providing qualified advice, training and developing staff, increasing sales and improving profits.

Experience and Skills

• Experience of Microsoft Office and using CRM systems.
• High level of attention to detail.
• Highly developed interpersonal, communication and customer care skills.
• Strong organisational skills.
• Good team player.
• Flexible approach to working hours (occasional breakfast and evening events).
• Ability to work on own initiative, manage own time, prioritise and meet tight deadlines.
• Calm and Professional manner.

The successful candidate will have achieved their English and Maths GCSE/L2 Functional Skills, and will have a Level 3 qualification (A Levels and Vocational accepted).

Why work with us?

• 25 days paid leave plus statutory holidays per year
• Additional (discretionary) leave between Christmas and New Year
• Access to company pension scheme with 5% contribution
• Access to free office car park
• Access to discounts/contributions towards healthcare and optical care
• Discounted AA Breakdown Cover
• Training and Development opportunities
• Flexible working

Duties/main responsibilties include:

• Provide administrative support for Training team.
• Attend events and meetings with Training Manager
• Contact members/non-members to ensure engagement and awareness of training courses available.
• Respond to training queries.
• Review and follow up training feedback.
• Ensure CRM system maintained with all activity.
• Support Training Team with signing in, setting up training courses if required.
• CIPS departmental administration as required.
• Assist in developing and reviewing training courses for clients.
• Work with the Business & Training Director, Training Manager and the rest of the team to achieve business plan targets.
• Behave in a professional manner and a good ambassador for the organisation.
• Adopt a highly customer focused approach with members, non-members, partners and stakeholders.
• Be a collaborative and supportive colleague within the Chamber.
• Actively promote other services offered by the Chamber to members/non-members to increase awareness of the Chamber offer.
• Ensure compliance with all Chamber policies and GDPR regulations.
• Such other duties as the Business & Training Director may reasonably direct.

Working week

Monday to Friday 09:00-17:00

A flexible approach is needed as there may be requirement to work breakfast events or evening events occasionally.