About the course

On this course you will be assessed regularly and will complete knowledge questions to demonstrate the required knowledge and skills for customer service.

Candidates need to pass every assessment criteria, which are descriptions of what the learner is expected to demonstrate. While completing this qualification, learners will develop the knowledge, understanding and essential skills employers look for in employees.

Start Date/s

01/04/2025, 01/05/2025, 02/06/2025

Entry Requirements

Working at level 2 for Maths and English

Modules

Unit 1 - Principles of Customer Service
Unit 2 - Understand Customers
Unit 3 - Understand Employer Organisations
Unit 4 - Understand how to Communicate with Customers Verbally and in Writing
Unit 5 - Know how to Process Information about Customers
Unit 6 - Understand how to Resolve Customer Service Problems and Challenges
Unit 7- Understand how to Develop Customer Relationships

Assessment

On this course, you will be regularly assessed and will complete questions to demonstrate your acquired knowledge and skills. Knowledge questions are issued as the formal assessment for each unit and will be completed through your online learning platform. For each unit, clear deadlines are provided to ensure timely completion of your course. You will receive feedback on each unit from your expert tutor, and you will need to pass all 7 units of the course and ensure your answers to the questions meet the required assessment criteria. 

Careers & Progression

Learners who successfully achieve this qualification could progress to; Employment having gained a recognised qualification. Further online learning courses such as Team Leading and Business Administration. Further upskilling in essential digital skills.

Additional Details